Privacy Policy

Effective Date: 30 April 2024

This Privacy Policy explains how V Assistant Ltd ("we", "our", or "us") collects, uses, and protects your personal information when you interact with our services, website, and communications. We are committed to protecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are
V Assistant Ltd is a registered limited company in England and Wales. We provide administrative and virtual assistant services to limited companies, sole traders, and self-employed individuals within the UK.

2. Information We Collect
We may collect and process the following personal information:

• Contact details (name, address, email, phone number)
• Business information (company name, job title, industry)
• Financial and billing information (e.g., invoices, account details)
• Credentials (usernames and passwords to access client systems)
• Communication data (emails, messages, phone recordings)
• Any other information you provide voluntarily

3. How We Use Your Information

• To deliver the services you have requested
• To process payments and issue invoices
• To manage and maintain client relationships
• To respond to enquiries or support requests
• To comply with legal and regulatory obligations
• To improve our services and business operations

4. Legal Basis for Processing
We process your data on the following legal bases:

• Contractual necessity
• Legal obligation
• Legitimate interests
• Consent (where applicable)

5. Sharing Your Information
We do not sell your personal data. We may share it:

• With team members working on your tasks
• With third-party service providers (e.g., Google, accounting software) as agreed with you
• If required by law or to comply with legal proceedings
• To protect the rights or safety of our business, clients, or others

6. Data Storage and Security
We store your data securely using password-protected systems and encrypted platforms. Access is restricted to authorised team members only. Any data shared with third-party tools is only done with your consent or as required to deliver services.

7. Data Retention
We retain your personal data only as long as necessary to fulfil our services, legal, and tax obligations. When data is no longer required, it will be securely deleted or anonymised.

8. Your Rights
Under UK GDPR, you have the right to:

• Access your personal data
• Correct or update inaccuracies
• Request deletion or restriction of processing
• Object to data processing
• Data portability
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of your rights, please contact us at: vassistantltd@outlook.com

9. Cookie Policy
This website, https://vassistantltd.co.uk, does not currently use cookies to collect or store personal data. We do not use tracking, analytics, advertising, or functionality cookies at this time.
If we decide to implement cookies in the future—for example, to improve performance or enable additional features—we will update this policy and clearly inform you with an option to consent or decline their use.

10. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those third-party sites.

11. Changes to This Policy
We may update this policy from time to time. Changes will be posted on our website with an updated effective date.

Contact Us
If you have questions about this policy or how your data is handled, contact:
Email: vassistantltd@outlook.com